Terms and Conditions

** Please read these terms and conditions carefully as these conditions incorporate the basis on which bookings are accepted **

If booking via your Travel Agent please refer to their terms and conditions. The terms and conditions below are for bookings made via Maroochy Sands directly

IMPORTANT NOTE: Some conditions including final payment/deposit / cancellation and amendments may vary slightly depending on length of stay.

How to Book / Quotes and Reservations

Bookings can be made over the internet at maroochysands.com.au or by calling direct on 07 54431637 during office hours. Reservations are subject to availability and actual pricing at the time of booking. Verbal quotes are valid for 24 hours only.

Deposit

A non-refundable deposit of $200 per room or the total booking value (whichever is the lower) must be received immediately by credit card to confirm the booking (no credit card or booking fees apply if booking on our website). Payment of this deposit will indicate acceptance of these booking conditions. Maroochy Sands Holiday units bears no responsibility for monies paid via a travel agency until cleared funds are received in the trust account of Maroochy Sands.

Final Payment

Full payment must be received upon arrival prior to check-in. For bookings made inside 7 days prior to check-in, full payment is required at time of booking via credit card (no credit card fees apply). Prices listed include GST. If deposit is not received by the due date, Maroochy Sands Holiday Units reserves the right to cancel the booking. Confirmation and invoices are subject to re-issue if incorrect through error or omission and the guest accepts the liability to then pay the correct cost or to decline to retain the reservation.

Payment Options

Standard Payments accepted include credit cards (no credit card fees apply) (Visa, Mastercard, Direct deposit, AUD personal or bank cheques / drafts and telegraphic transfer (allow 7 days transaction time)  Cheques should be sent to Maroochy Sands, 110 Sixth Avenue Maroochydore QLD 4558.

Cancellation terms and charges

Up to 7 days prior to arrival, loss of $200 deposit paid per room. Between 7 days and 48 hours prior to day of arrival check-in time, 50% of total booking value. Within 48 hours of standard check in time, cancellations are subject to a 100% cancellation fee. No shows and cancellations after check in – will be subject to a 100% cancellation fee, however if after arrival clients are dissatisfied with any aspect of their accommodation & decide to terminate their stay, the amount to be refunded, if any is at the discretion of the property management. Refunds can only be processed back to the credit card that was used to pay for the booking. All other refunds will be paid via cheque or direct deposit only. Refund processing may take up to ten (10) business days.

Amendments terms and charges

All amendments to dates and room types are subject to availability at the time. Amendments are permitted up to 7 days prior to arrival. Amendments are not accepted inside 24 hours of standard check-in time. A $25 amendment fee may apply. Amendments are permitted up to 14 days prior to arrival.

Rates and Changes

Rates quoted on this website are in Australian Dollars and are subject to change at anytime. Rates are inclusive of GST where applicable. Any verbal quote given is an estimate only of price, which will be subject to a written advice on confirmation of the reservation. Minimum length of stay restrictions may apply to certain rates during special event periods . The price of your holiday cannot be guaranteed until full payment is received. All prices and other payments and conditions should be confirmed at the time of booking.

Apartment Servicing

All apartments are serviced on the 7th day of your stay.

Check-in and Check-out

Standard check-in is 2pm and standard check-out is 10am. For guaranteed arrival prior to 2pm, a room must be reserved from the previous night and therefore includes an additional nightly charge. Late check out up to 12 noon is at the discretion of the manager and must be requested the night before check out. Late check out after 12 noon may incur the following additional charges applied to your hotel account:

· 12 noon to 1pm – $60.00 · 1 pm to 2 pm – $100.00 · After 2pm the full daily rate applies

Security Deposits and Photo I.D. required on check-in

An acceptable form of photographic identification will need to be produced at the hotel or resort prior to check-in. A credit card authorisation (pre-auth) or imprint will be required for at time of check in and may be used to cover incidental items such as (but not limited to): Any breakages or damage incurred during your stay. Cleaning charges in excess of the normal level of cleaning. We pre-authorise all credit cards upon arrival. Please note this process validates the presented credit card, and protects both the cardholder and merchant from increasing fraud incidents. We may pre-authorise a credit card for any charges we determine that the guest may be likely to consume during their stay. This may also include an amount to cover a security bond / deposit for damages. The pre-authorised amount is set aside by the credit card company for a period of up to 14-days. The pre-authorisation will affect your available funds balance or spending limit. For more information on this practice we suggest the cardholder contact their card issuer. Once a pre-authorisation has been made, we cannot release, remove or lower the authorised amount, until we process the final account on departure. This is a restriction placed on us by the bank, and cannot be negotiated. Where a credit card is not available a minimum $200.00 cash deposit will be required.

Children’s Prices

In most cases, children’s prices for accommodation featured in the brochure or website refer to children occupying the same room/unit with at least two adults and using existing bedding. Additional charges will apply if extra beds or linen (including rollaways, sofa beds or cots) are required. Prices for any other combination of children and adults should be obtained from reservations.

Accommodation

Whilst care is taken to ensure that the description of facilities and services of Maroochy Sands Holiday units is accurate, these are continually being changed, upgraded, and on occasion taken out of service. If any feature/facility is essential for the guest in choosing a particular property, it is advisable that the guest checks this with their travel consultant at time of booking. The management and staff of Maroochy Sands Holiday Units cannot be held liable for omissions or errors, whether temporary or permanent of a property’s facilities and services.

Special Requests

Whilst we attempt to satisfy all special requests, we are unable to provide a guarantee.

Maps and Images

Map images, if shown, are for general information and may not necessarily reflect actual routings, locations or services provided. Many of the destination shots featured in this brochure have been supplied by tourism authorities, including Tourism Queensland.

Travel Insurance

We strongly recommend you purchase comprehensive travel insurance at time of booking. We suggest that the policy should include, but not be limited to, the following cover: Loss of deposit through cancellation; loss or damage to personal baggage and loss of money and medical expenses.

Not Included in Price of Holiday

Airport taxes, costs of a personal nature e.g. taxis, meals, drinks, tours. Meals and transport are not included in the rates.

Booking arrangements

The person effecting a booking shall be deemed to have accepted the booking conditions on behalf of all persons named in the booking.

Unaccompanied Minors

All clients under the age of 18 must be accompanied by a parent/guardian or an individual over the age of 18, the property has the right to refuse any booking, when the legal guardian over the age of 18, the property has the right to refuse any booking, when the legal guardian over 18 cannot provide current photo ID if requested on check-in.

Responsibility

Maroochy Sands Holiday Units can sometimes include third party products in special packages. As an agent on behalf of this product or service Maroochy Sands Holiday Units shall not be liable under any circumstances for any failure by those service providers to fulfil such travel arrangements nor for any error, alteration or change of any kind made by those service providers following the acceptance of the booking by them. All coupons, vouchers, receipts and tickets are issued subject to the terms and conditions specified by those service providers. Maroochy Sands Holiday Units both for itself and on behalf of our employees or agents does not accept any responsibility for any act, omission, default or neglect of themselves, their employees or agents for injury, damage, or loss to persons or goods whatsoever or however the same may be caused and they do not warrant and are in no way responsible for the accuracy of any information given in statement made by their service providers in terms of travel arrangements. By utilising the travel services provided by Maroochy Sands Holiday Units, you agree that: Maroochy Sands Holiday Units shall not be liable for the wilful or negligent acts and/or omissions of such carriers and/or service providers. Maroochy Sands Holiday Units will not be liable for any accident, injury, delay, property damage or personal loss to you or those travelling with you in connection with any accommodation, transportation, or other travel services resulting directly or indirectly from any occurrences or conditions beyond its control, including but not limited to acts of terrorism, act of God, defects in vehicles, war, strikes, theft, delay, cancellation, civil disorder, disaster, Government regulations or changes in itinerary or schedule. Please note that all travel documents, observance of laws and regulations of various Governments are your responsibility. Every effort is made to ensure that information displayed on this website is correct. Information and rates and our website are subject to change without notice. Maroochy Sands Holiday Units only accepts instructions on the above terms.